If you have a problem involving a federal agency, including one of the branches of the military, you may request assistance from your United States senator or Congressional representative. Army Guide For Respondents in a Service Complaint (177 KB) RAF Guide for Individuals Named as a Respondent in a Service Complaint (130 KB) Royal Navy Guide for Individuals Named as a Respondent in a Service Complaint (109 KB) These publications are not owned by SCOAF. Report a crime. Armed Forces Service Complaints Process. Servicemembers often do not know of methods of redress for wrongs. Policies vary from Service to Service, and its important to review the specific regulations before preparing a case. Please contact the Camp Murray Service Desk with any changes or corrections to this directory at nechelpdeskwa@ng.army.mil 1 Warning! Audit Agency (AAA), Army Office of Special Investigations. If your complaint involves contractor fraud, provide the name of the primary contractor, subcontractor, type of contract, contract #s, date of contract award, and name(s) of agency official(s) if known. 8 a.m to 5 p.m. Congressional representatives cannot help you with issues related to state agencies or private individuals, nor can they provide legal advice or represent you in court proceedings. Our goal is to eliminate sexual assaults and sexual harassment by creating a climate that respects the dignity of every member of the Army family. Any Army military or civilian member may file an IG complaint. However, if copies of such complaints are sent to a member of Congress, the servicemember may receive protection from reprisals under the Whistleblower Protection Act. In particular, witnesses who might be intimidated can be asked for statements before the command is aware of the complaint, and documents which may be destroyed should be copied before the complaint is made. Its ministry is motivated by the love of God. However, protection is contingent on the military’s interpretation and enforcement of the regulations. Your right to communicate with members of Congress is protected by the Military Whistleblower Protection Act found in Title 10 U.S. Code section 1034. The Feres Doctrine prevents members from suing their employer (the military) for monetary damages. You must download a Privacy Act statement from the representative’s website, sign it and submit it by U.S. mail before the representative's office can make inquiries on your behalf. Fraud, Waste, and Abuse (FWA) complaints may be reported to the Army. or an employee/customer service issue, please contact your local Post Office or USPS Customer Service instead of completing the form below. Reviewed by: Michelle Seidel, B.Sc., LL.B., MBA. ET. The complainant is protected to some extent from adverse actions deemed to be taken in reprisal for their complaint. Service Complaints. Ombudsman Nicola Williams said the system needs fundamental structural changes to achieve those goals. Some of the reasons members request redress of grievances include: All content by GI Rights Network is licensed under a Creative Commons License (Attribution/NonCommercial/NoDerivs 3.0 Unported). Always include your full name, Social Security number, branch of service, duty station and permanent address in your letter. However, there are many forms of complaint, and one or another may be used for virtually any injustice, wrong, or form of oppression. Complaints Against the Government. Contact us to find out about permissions beyond the scope of this license. Click for FAQs Find out more about Ollie's Army. No matter how intolerable the situation becomes, servicemembers cannot legally quit their jobs. The service complaints process changed on 1 January 2016, making it simpler and more streamlined with one instead of two levels of appeal, and should be quicker as complaints are assigned to a decision body that has the authority to grant appropriate redress, and to an appeal body if required. For example, if the incident occurred at your duty station in Texas but you vote and pay income taxes in Ohio, you should contact your representative in Ohio. The Interactive Customer Evaluation (ICE) comment card system is one of my favorite things about services on military installations. All complaints using official complaint procedures are best made in writing using standard military memo format. You may verify a provider's credential status on our website . Servicemembers who believe their rights under USERRA, UOCAVA, or the SCRA have been violated will be able to file a complaint with the Department of Justice on this site. The Service Complaints Ombudsman has found, for the fourth consecutive year, the system for raising and addressing grievances in the military is not efficient, effective, or fair. Keep copies of everything. The caseworker will also mail a copy of the response to you for comment. The command forwards this packet to an action officer for response within five days. Consumer Complaints. Servicemembers may make a grievance resulting from: There are several formal methods for requesting redress of grievances, including: Formal complaint procedures can be supplemented by raising hell: using the media, instigating political pressure from civil rights groups or other outside political groups, and generating support in the local civilian community (call the GI Rights Hotline for help in identifying helpful groups to work with). Its message is based on the Bible. Use this sample letter and these tips to write an effective complaint: Be clear and concise. 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